TENANT INFORMATION
As a freelance property manager, my relationship with tenants is a much more personal one than you would have with a letting agency, more like dealing directly with your landlord. I work around my family commitments and strive to be available most of the time and always in an emergency.
Here are some of the lovely comments I’ve received from tenants who have moved out over the last couple of years:
“Also just to add, I’ve had a great time here and you have been really responsive. We are looking to return to London hopefully after 12 months, so would be great to keep in touch.”
“Hi Madeleine – just wanted to message you to say thank you for everything from myself and Giusy – it has been a wonderful 5 years at the flat and thank you for all your help with everything. Wish you all the best.”
“We both want to thank you for everything over the last few years. We really have enjoyed our time there and it was a great place to be, especially during the entire pandemic.”
“Like I said previously we really don’t want to go so it’s a very sad time for us. It’s been lovely here and we can’t thank you enough for being a great letting agent.”
“…we will be sad to move out but very thankful for all your assistance over the last 2 years.”
If you would further like to assure yourself of my legitimacy before entering into a tenancy through me, you can:
- Check my registration with the industry redress scheme, The Property Ombudsman. My membership number is E1145.
- Check my compliance with Client Money Protect by carrying out an active agent search “Blackheath Lettings”
- I can point you in the direction of a relevant facebook and/or whatsapp resident’s group where you can search for past comments by me or ask for landlords and tenants to vouch for me.
The letting process for tenants:
- If you would like to move into a property you have viewed, you need to:
a) Provide information about yourselves to give to the landlord so that they can agree to rent the property to you. This information will include what you do for a living, when you want to move in and what length of contract you would like.
b) Once the landlord has agreed your offer, pay a Holding Deposit equivalent to one weeks rent. - I will then submit your details to a referencing agency. They will email you asking for your personal details and those of your employer, landlord and bank then contact them to confirm your status. They will also carry out a credit check.
- If your references are unsatisfactory or not received on time you will lose your Holding Deposit. So, it is very important that you respond to the referencing agency’s requests for further information promptly. Delays could lead to you losing the property and your Holding Deposit.
- If your references are satisfactory, you will attend a check in appointment at the property, on your agreed move in date. The condition of the property and the meter readings will be noted and the keys handed over to you. Before you attend this appointment, you should:
◦ Digitally sign your tenancy agreement via Docusign.
◦ Pay your first months rent and security deposit (5 weeks rent) minus your holding deposit by bank transfer.
◦ Arrange a Standing Order with your bank for the payment of your monthly rent.